Leadership is not clean work.
It is planning through uncertainty, making decisions without full clarity, and showing up for others while carrying just as much weight yourself. It is rewarding. It is brutal. It is real.
I am Beth, a seasoned leader with over two decades of experience guiding Customer Experience, Service, and Operations teams through growth, change, and uncertainty. I have built new functions, rebuilt broken ones, and navigated the messy in-between stages that no playbook warns you about. I have led teams through turnaround moments, scaled operations, and learned firsthand what it takes to hold the line during challenging shifts.
I created The Unpolished Leader for people living that reality, not for the highlight reels, polished case studies, or leadership manifestos written at 30,000 feet.
Here, you will find:
- Stories from the trenches of CX and service leadership
- Candid reflections on what it truly takes to lead through change
- Lessons learned in real-time, not recycled from outdated slide decks
- A refusal to pretend that leadership is anything less than human
Whether you are a seasoned executive, a new leader finding your footing, or somewhere in between, this space is yours too.
Welcome to the unpolished side of leadership. I’m glad you’re here.
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See more here – https://portfolio-collective.com/profile/beth-m/
Real leadership is not perfect. 